These terms apply to orders placed with Scented Flowers, a brand of AGILE FLOWERS & ORNAMENTAL PLANTS TRADING L.L.C (trade licence no. 830775, Dubai), through scentedflowers.net, WhatsApp or our order form. By placing an order you accept these terms.
1. Orders
An order is confirmed only after payment is received. You receive the confirmation on WhatsApp.
You can order up to two months in advance. The delivery dates you can choose are shown when you order and depend on our payment cut-offs and flower availability.
Monthly plans are paid in advance. Each month we send a payment link for the next month's deliveries. If a payment is not received, deliveries pause after the last paid date.
2. Prices and payment
All prices are in UAE dirhams (AED) and include 5% VAT.
Delivery is free within Dubai. Delivery to other emirates costs AED 40 per delivery.
Payments are processed securely by Stripe. You receive a receipt and a VAT tax invoice.
3. Flowers and colours
Our flowers are natural and seasonal. Size, shade and opening can vary slightly from the photos.
If your chosen colour is not available on your delivery day, we either send the closest available shade or contact you first, as you chose when ordering.
Some lilies are toxic to cats. We mark these products when you order.
4. Delivery
We deliver on the date you chose, including on public holidays. We do not offer fixed delivery time slots.
Please give a complete address, an accurate map pin and a mobile number that will be answered on the day.
The address and map pin can be changed until 8 pm on the day before delivery. The phone number can be changed at any time.
If no one is available to receive the delivery, our team contacts you to arrange a solution. A new delivery may be charged.
Our driver takes a photo at delivery as proof of delivery. It is for our records only.
5. Cancellations and refunds
Fresh flowers are bought and prepared for your order, so orders cannot be refunded once paid.
To change the date of an order, contact us on WhatsApp. We do our best to help where stock allows.
If we cannot deliver for a reason on our side, we will agree a new delivery date with you.
6. Liability
We are not responsible for delays caused by events outside our control, such as severe weather, road closures or incorrect delivery details. Nothing in these terms limits your rights under UAE consumer protection law.
7. Privacy
We use your personal data as described in our Privacy Policy.
8. Law
These terms are governed by the laws of the Emirate of Dubai and the United Arab Emirates. The courts of Dubai have jurisdiction.