Privacy Policy

Last updated: 29 October 2026

This policy explains how Scented Flowers, a brand of AGILE FLOWERS & ORNAMENTAL PLANTS TRADING L.L.C ("we", "us"), collects and uses personal data when you visit scentedflowers.net, order from us, or message us on WhatsApp. We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

1. Who is responsible

AGILE FLOWERS & ORNAMENTAL PLANTS TRADING L.L.C
Iris Bay, Office 2205 - C-43, Al Mustaqbal Street, Business Bay, Dubai, United Arab Emirates
Trade licence no. 830775
WhatsApp / phone: +971 54 241 1591
Email: hello@scentedflowers.net

2. What we collect

Data	Why we need it
Name, mobile number and WhatsApp number	To take your order, confirm it and keep you updated
Delivery address, landmark and map pin	To plan the route and deliver your flowers
Gift recipient's name, mobile number and card message	To deliver a gift and contact the recipient at the door if needed
Order details (flowers, colour, quantity, dates, plan)	To prepare, deliver and invoice your order
Billing name, email, phone and billing address	To issue your receipt and VAT tax invoice
Messages you send us on WhatsApp	To answer you and handle your order
Delivery photo and the driver's location at delivery	To confirm that your order was delivered to the right place

We do not see or store your card details. Payments are processed by Stripe, which keeps card data under its own security standards.

3. Legal basis

We use your data to perform our contract with you (taking and delivering your order), to meet legal obligations (VAT invoicing and record keeping), and for our legitimate interest in running and improving our service. We send marketing messages only if you have agreed to receive them, and you can opt out at any time.

4. Who we share it with

We share data only with the service providers that help us run Scented Flowers, and only as needed:

Meta Platforms (WhatsApp Business): to send and receive WhatsApp messages
Stripe: to process payments
Airtable and n8n: to store and process orders and deliveries
Microsoft 365: email and document storage for receipts and invoices
Mapping and traffic services (such as TomTom and OpenStreetMap): to plan delivery routes, using the delivery map pin only
Our delivery drivers: the recipient's name, phone number, address and map pin for their stops

Some of these providers process data outside the UAE. Where that happens, we rely on their contractual and security safeguards. We never sell your personal data.

5. How long we keep it

Order, receipt and invoice records: at least 5 years, as required by UAE VAT law
WhatsApp conversations and delivery details: up to 2 years after your last order
Delivery photos and driver location: up to 12 months

6. Your rights

You can ask us to access, correct or delete your personal data, to restrict or object to its use, or to stop marketing messages. See our Data deletion page for how to ask. We reply within 30 days. You may also complain to the UAE Data Office.

7. Security

Access to customer data is limited to staff and drivers who need it for your order. Our systems use encrypted connections and access controls.

8. Changes

We may update this policy. The date at the top shows the latest version.